Call inside sales to request a “Returned Goods Authorization” (RGA). Authorization for returns will be provided based on the product classification, age of the return item as noted above, and subject to condition and/or obsolescence of the goods. All claims of errors or shortage are to be made within 10 days of our shipment. For Even Cut to process your return properly we need to have our (RGA) number marked clearly on all boxes and documents included with the return.